|
| Difficult Conversations: How to Discuss What Matters Most | 
 enlarge | Authors: Bruce Patton, Douglas Stone, Sheila Heen
Publisher: Penguin
Category: Book
List Price: £8.99
Buy Used: £3.84
You Save: £5.15 (57%)
New (27) from £3.85
Avg. Customer Rating:  4 reviews
Sales Rank: 10941
Media: Paperback
Edition: New edition
Pages: 272
Shipping Weight (lbs): 0.4
Dimensions (in): 7.7 x 5.1 x 0.8
ISBN: 014027782X
Dewey Decimal Number: 158
EAN: 9780140277821
ASIN: 014027782X
Publication Date: May 25, 2000
Availability: Usually dispatched within 1-2 business days
Condition: Nice clean copy. All pages are bright and uncreased. The cover is sound and bright with light wear around the edges. The spine is tight. Dispatched within 24 hours.
|
| Similar Items:
|
| Customer Reviews:
Insightful guide to conversations without confrontation October 22, 2007
2 out of 2 found this review helpful
You will face difficult conversations throughout your life, but now you can learn how to cope with them. This book provides a framework and various strategies for achieving better outcomes from hard exchanges. Douglas Stone, Bruce Patton and Sheila Heen use principles, illustrative stories and charts to teach you how to understand the components of challenging conversations, and how to prepare for them and transform them into something constructive. The language of the book is clear, insightful, concise and always helpful. You can use these principles in business, but the stories also concern relationships in your everyday life. We say everyone from teenagers to mature adults can use the communication skills discussed in this wise book.
An excellent and practical book. July 21, 2001
14 out of 16 found this review helpful
An extremely useful book which should be compulsory reading for anyone who has experienced difficult conversations in their personal or professional life which I suspect is all of us. The "identity conversation" in particular is of crucial importance and often neglected in other books on interpersonal transactions and negotiations.
Comprehensive introduction to interpersonal skills January 8, 2001
12 out of 14 found this review helpful
Difficult Conversations gives you an excellent introduction in simple language to interpersonal skills. If you read through it and think about the lessons and anecdotes you get real insights into how you can resolve pointless conflicts and live a happier life! For Psychology PhDs this may seem dumbed down but for the average punter it could be worth its weight in gold.
A must read for those who do not have a Ph.D. in Psychology April 30, 1999
15 out of 19 found this review helpful
This is a helpful book. The authors draw from a variety of conceptual frameworks on behavior but blend them skillfully to present a coherent work. I have already re-analyzed the difficult conversations I had had in the past in light of this book and even used some of the techniques in real life situations. I wish I had read such a book years ago which would have spared so many difficult conversations. Some readers may recognize some of the theories (the authors do acknowledge Argyris et al. in the Foreword) but it does not lessen the quality of the book.
|
|
|
Learn how to have your own
Amazon Shop
Travel Maps and Guides
zeugma
| | Holiday Travel |
alpharooms.com for cheap holiday deals in spain and worldwide
Disneyland Paris for a great family holiday or short break.
Holday Cottages throughout Scotland, England, Wales, Ireland and France with Cottages4you
Hilton - need we say more, you will find Hilton Hotels in most areas throughout Britain, in cities and in the countryside.
Don't forget Travel Insurance
Airport Parking
|
|
|
|
